Support Center

FAQ

What is Ripstop

Ripstop are woven fabrics with unique layering techniques that resist tearing.

Our Ripstop is a nylon based 1.9oz 70D, Polyurethane coated fabric with DWR, UV, and FR treatments.

 

How to clean

We recommend soaking the affected area in warm water, using a soft bristle brush with a water-soluble soap to remove the debris, then air drying the area.  

 

How to setup

See ‘Setup Procedures’

https://chisleroutdoor.com/pages/setup-procedures

 

Can I drink the water collected

Any consumption is at your own discretion. We recommend any substance collected by our products not be consumed until further processing is completed.

 

What is Chisler Outdoors return policy

We offer a 15 day return policy. We guarantee each product is free of operation-stopping defects. All returns must be communicated within 15 days after delivery.

If there is a problem with your product, even after the return policy, please reach out!

 

What is a Chisler

A chisler the common name for the Uinta ground squirrel, which is native to Utah.

 

Why are the rain collectors named after cheese

I grew up in Wisconsin and these names silly enough to remember.

 

My bottle keeps tipping over – what should I do

Do not tighten (if possible) the straps so the collecting plane distorts. And distortion caused by the straps will cause the plane to incorrectly funnel the water. Strong wind will tip your water bottle.

If the straps are not tight, it may be necessary to flatten the ground where the bottle is located. Foliage, rocks, sticks, bumps of any sort can make your bottle unstable.

Put some water in your bottle. This extra weight will help stabilize the bottle.

The fabric enclosure is not required to collect water. Remove the bottle from the enclosure and try using available sticks or rocks to secure the bottle in place.

If the wind is blowing the funnel out of the bottle, the easier solution is to raise the bottle closer to the funnel. Use available earth to create a tall base for the bottle so the funnel egress is inside the mouth of the bottle.

 

How to store your rain collector

We recommend the collector is cleaned and dried after each use. After the collector is cleaned and dried, it should be stored indoors. Wet products stored may degrade the performance and lifetime.

 

Are your products under patent

They are Patent Pending.

 

Can I ship outside the USA

We are only shipping our products to the continental USA at this time.

 

How can I become involved with Chisler Outdoor

We are always looking for social media partners. If you think you/your organization and Chisler Outdoor would work well together, please reach out!